Cancellation & Refund
Policy
We understand that plans can change, and we want to ensure our clients have a smooth experience with Bestow360 Ltd. (“Bestow360”, “we”, “us”, “our”). This Policy sets out the terms for cancellations and refunds, and forms part of your contract with us together with our Terms & Conditions.
If you wish to cancel a project or campaign, please tell us at least 48 hours before the agreed start date. Cancellations made after this point may incur charges based on the progress or work already completed.
Full refunds: available for services that have not yet started, or where the service was not delivered as promised.
Partial refunds: if a service has been partially delivered or completed, we will issue a partial refund based on the value of the work completed at the point of cancellation.
Non-refundable fees: certain fees, such as those for customised services or consultation, may not be refundable once the service has begun or materials have been created. Any non-refundable fees specific to your project will be set out in your quotation or agreement.
Ownership of any deliverables created before cancellation is handled in line with the intellectual property terms in our Terms & Conditions: rights transfer to you only once we've received full payment for the relevant work. If a project is cancelled before full payment, the intellectual property in any work completed remains with Bestow360 unless we agree otherwise in writing.
If you are an individual acting outside the course of a business, you may also have a statutory right to cancel within 14 days of entering into a distance contract with us (for example, one made online or by phone/email), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right is in addition to, not instead of, the cancellation terms above.
If you ask us to begin work during this 14-day period, you may lose the right to a full refund once the service has been fully performed. If you cancel part-way through, you may need to pay a reasonable amount for the work already carried out, calculated in the same way as the partial refund terms in Section 2.
Approved refunds will be paid back to your original payment method within 14 business days of your refund being approved (subjective to change in unexpected situations and conditions, which will be communicated well in advance).
To cancel a service or request a refund, please contact us at support@bestow360.com with your project details and reason for cancellation. Our team will confirm receipt and provide further instructions.
This Policy should be read alongside our Terms & Conditions (which cover intellectual property, liability, and the overall contract terms) and our Privacy Policy (which covers how we handle your personal data). Where there is a direct conflict between this Policy and the Terms & Conditions on payment or liability matters, the Terms & Conditions will apply.
We reserve the right to modify or update this Cancellation & Refund Policy at any time. Changes will be reflected on this page with an updated “last updated” date.
If you have any questions about this Policy, please contact us at support@bestow360.com.